Goodwill measures concerning status and eVoucher

Renewal of your frequent flyer level
The goodwill measures apply to all frequent flyers whose status would normally expire in February 2021.

If your status is valid until 2/2021 and you do not achieve the usual renewal, we will extend your frequent flyer level, as a gesture of our goodwill, by one year to 2/2022.

If you already requalified in 2019 or you achieve the renewal of your status by the end of 2020 by means of the normal criteria, you will naturally be given a renewal of two years until 2/2023.

You will automatically receive this renewal at the beginning of 2021 as a gesture of our goodwill, before your current card expires. The validity displayed in the Miles & More app and on miles-and-more.com will then change as well.

We hope that you understand that eVouchers cannot be issued for goodwill extensions made to Senators and HON Circle Members.

Renewal of eVoucher validity
All eVouchers that are currently on your account will be renewed and can be used until 31.12.2021.

Furthermore, eVouchers valid until 31.3.2020 which have already expired will be retroactively credited to you and you can also use these until 31.12.2021.

This also applies to eVouchers that were re-credited after the cancellation of a flight.